Refund & Cancellation Policy

Refund Overview

At claban tour agency, we strive for 100% customer satisfaction. This Refund & Cancellation Policy applies to all tours, packages, and services booked through our website, office, or agents. By completing a booking, you acknowledge and agree to the terms below.

Standard Tour Cancellation Charges

Cancellation Notice Period	Refund Amount (on total paid)	Deduction / Charges
24 hours or more before tour departure date	100% Full Refund	No deduction. Full amount refunded.
Between 7 days & 24 hours before tour departure	50% Refund	50% retained as cancellation charges.
Less than 24 hours or after departure / No Show	No Refund (0%)	100% charges apply. No refund.

Cancellation request is valid only when received in writing (email or official booking portal). Phone calls to staff are not considered formal cancellation.

Special Packages (Group, International, Holiday)

Note for Special Packages

International tours, group bookings of 10+ travelers, special holiday packages (Eid, Puja, New Year, Christmas), and flight-inclusive packages have different cancellation windows as per airline, hotel, and partner terms. Such cases are governed by the individual cancellation schedule provided at the time of booking, which may supersede the standard policy above.

Refund Process & Timeline

Step 1: Submit Request

Email your booking number and cancellation request to support@travelpro.com or submit via our support portal.

Step 2: Verification

Our team verifies your booking, cancellation date, and calculates the eligible refund amount within 1-2 business days.

Step 3: Refund Issued

Refund is processed to your original payment method. Bank transfers: 3-5 days. bKash/Nagad: 24-48 hours. Cards: 7-14 days depending on issuer.

Reschedule / Date Change Policy

You may reschedule your tour once free of charge if the request is made at least 7 days before the original departure date.
Reschedule requests made within 7 days are subject to a rescheduling fee of 10% of the total package price, plus any price difference in the new tour date.
Rescheduled bookings are non-cancelable for 50% refund; only full-refund window (24h+ before new date) applies.
If the replacement tour costs less than the original, the difference is refunded; if more, the customer must pay the difference before departure.

Partial Refund Scenarios

Early departure from tour: If a traveler chooses to leave the tour mid-way for personal reasons, no refund is provided for unused days, meals, hotels, or transport.
Unused services: Any included service (meal, sightseeing, hotel night) not availed by the traveler during the tour does not qualify for a refund.
Group partial cancellation: If some members of a group cancel while others proceed, group discounts may be recalculated and the difference deducted from the refund of canceling members.

No Refund Situations

No Show: Failing to appear at the designated meeting point on the departure date without prior notice.

Removed by Staff: Being expelled from the tour due to misconduct, intoxication, violation of rules, or harassment of staff/travelers.

Missing Documents: Being denied boarding due to missing/expired ID, passport, visa, or other required travel documents.

Health Issues: Medical conditions or injuries preventing participation not communicated in advance (unless covered by travel insurance).

Custom Orders: Special customized packages, chartered vehicles, and exclusive experiences marked non-refundable at booking.

Flight Tickets: Air tickets purchased on your behalf are subject to the airline's own no-refund policy; airline penalties are deducted before claban tour agency refund calculation.

Force Majeure & Unforeseen Cancellations

If claban tour agency cancels a tour entirely due to reasons beyond our control (natural disaster, pandemic, government travel ban, political unrest, transport strike, insufficient bookings, etc.), you are entitled to choose one of the following:

Full 100% refund to the original payment method (processed within 5-10 business days), OR
110% Credit Voucher of the total paid amount, valid for 18 months for any future tour with claban tour agency (can be transferred once to another person), OR
Reschedule free of charge to any alternative tour of equal value within the next 12 months.

We strongly recommend purchasing travel insurance to cover personal emergencies, medical expenses, and trip interruptions.

Payment Method Refund Notes

Payment Method	Processing Time	Transaction Fee
bKash / Nagad / Rocket (Mobile)	24 - 48 hours	No fee
Bank Transfer (Any Bangladeshi Bank)	3 - 5 business days	No fee
Credit / Debit Card (Visa / Master)	7 - 14 business days (depends on issuing bank)	Merchant processing fees (2-3%) are non-refundable and will be deducted
Cash (Office counter)	Available in office in 2 business days, or via bank transfer	No fee

How to Cancel or Claim Refund

Submit your cancellation request through any of the official channels below with your Booking Number and Registered Name / Phone / Email:

Email: support@travelpro.com (Subject: Cancel Booking [YourBookingNo])
Phone / WhatsApp: +917430010676 (Office hours)
Office: Visit us at barasat kolkata 7000124 with your original booking voucher.

Quick Tip

Save your voucher confirmation email and keep the booking number handy. Always cancel in writing for a valid refund trail. Our support team is available Sat-Thu 9AM-6PM to assist you with the cancellation process. Contact us for any dispute before leaving negative reviews; we always try for a win-win resolution.

Last Updated: August 27, 2026