Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal data.

1. Who We Are

claban tour agency ("we", "our", or "us") is a registered tour and travel agency operating from barasat kolkata 7000124. This Privacy Policy outlines how we collect, store, use, disclose, and protect information we gather from users of our website and services, including customers, tour participants, and visitors. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information
  • Full name, email address, phone number, and mailing address
  • NID / Passport / National identification number (for verification and tour permits)
  • Date of birth, gender, and emergency contact details
  • Payment card / financial information (processed securely by our payment partners)
  • Dietary preferences, medical conditions, and special assistance needs
  • Review, feedback, and testimonials you submit
Automated Data
  • IP address, browser type, device, and operating system
  • Pages visited, time spent, referral source, and navigation path
  • Cookies, session identifiers, and anonymous analytics data
  • Location data (if you grant permission to your browser/device)
  • Search queries and booking preferences on our site

3. How We Use Your Information

  • Booking & Services: Process tour bookings, confirm payments, issue vouchers, and deliver the travel services you requested.
  • Communication: Send booking confirmations, itinerary updates, tour reminders, and customer support responses via email, SMS, or phone.
  • Customization: Tailor tour packages, meal plans, accommodation, and transport based on your preferences and needs.
  • Marketing (opt-in only): Send promotional offers, newsletters, and tour announcements via email or SMS. You can unsubscribe anytime.
  • Analytics & Improvement: Understand user behavior to improve our website, services, and customer experience.
  • Legal & Safety: Comply with legal requirements, verify identity, prevent fraud, ensure traveler safety, and protect our rights and property.
  • Reviews & Testimonials: With your consent, publish your reviews and testimonials on our website and social media.

4. Cookies & Tracking

We use cookies (small text files stored on your device) to provide essential site functionality, remember your preferences, and analyze traffic. You can control cookies through your browser settings; however, disabling some cookies may affect the booking process and site features. We use:

  • Essential cookies: Required for login, session management, form submissions, and checkout.
  • Analytics cookies: Anonymous data collection via Google Analytics to understand site usage.
  • Marketing cookies: For targeted ads (only if you opt in).

5. How We Share Your Information

We never sell your personal information to third parties. We may share your data only with the following trusted parties under strict confidentiality:

  • Service Providers: Hotels, transport operators, tour guides, and activity vendors strictly for fulfilling your booked tour.
  • Payment Processors: Our secure PCI-DSS compliant payment gateways for transaction processing.
  • Authorities: Government, immigration, or law enforcement agencies when legally required or for safety purposes.
  • Emergency Contacts: In the event of an accident, medical emergency, or safety concern.
  • Business Transfers: In case of merger, acquisition, or reorganization, data may be transferred subject to privacy commitments.

6. Data Retention & Security

  • We retain booking records for a minimum of 7 years as per tax and legal requirements in Bangladesh.
  • Marketing contact lists are kept until you unsubscribe or request deletion.
  • Anonymous analytics data is retained indefinitely for trend analysis.
  • We use industry-standard measures: SSL/TLS encryption, secure password hashing, firewalls, regular backups, and restricted access.
  • Payment data is never stored on our servers; it is handled directly by our PCI-DSS compliant payment partners.
  • Despite our efforts, no method of electronic transmission or storage is 100% secure. Please use a strong password and never share your credentials.

7. Your Data Rights

You have the following rights regarding your personal data. To exercise any of these, contact us via the details in Section 10.

Access: Receive a copy of your personal data we hold.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request erasure of your personal data (subject to legal retention requirements).
Objection: Object to or restrict certain processing of your data.
Portability: Receive a machine-readable copy of your data for transfer.
Opt-out: Unsubscribe from marketing communications at any time.

8. Third-Party Links

Our website may contain links to external sites (payment gateways, social media, travel partners, etc.). This Privacy Policy applies only to claban tour agency; we are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intentionally marketed to individuals under 18 years of age. We only collect children's personal information when provided by a parent or guardian as part of a family tour booking. If you believe we have collected information from a child without parental consent, please contact us for prompt removal.

10. Contact & Complaints

For privacy inquiries, data requests, or complaints, contact our Data Protection Team via:

  • support@travelpro.com (Subject: Privacy Request)
  • +917430010676
  • barasat kolkata 7000124

We aim to respond to all legitimate privacy requests within 15-30 business days. If you are dissatisfied with our response, you may lodge a complaint with the appropriate data protection authority.

Last Updated: August 27, 2026